Legal
Privacy Policy
How we collect, use, and protect your information.
Last Updated: August 24, 2026
SBB Medicare ("we", "our", or "us") operates the SBB Medicare Delivery App (the "App"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the App, you agree to the practices described below.
1. About the App & Purpose
The SBB Medicare Delivery App is an internal delivery and logistics tool built exclusively for authorized delivery personnel of SBB Medicare pharmacy. The App enables delivery boys and staff to:
- View and manage assigned medicine delivery orders
- Navigate to customer delivery addresses
- Share real-time delivery location with administrators during active deliveries
- Capture proof-of-delivery and return-item photos
- Collect payments and record payment receipts
- Call customers directly for delivery coordination
- Receive push notifications for new orders and status updates
Important: This App is strictly a delivery logistics tool. It does not provide any medical services, medical advice, diagnosis, treatment recommendations, prescriptions, or health assessments. The word "Medicare" in our name refers to our pharmacy brand and does not indicate any medical or healthcare application functionality.
2. Information We Collect
a) Account Information
- Name, phone number, and login credentials
- Role and employee/delivery-boy identifier
b) Delivery & Order Data
- Customer name, delivery address, area, and contact number
- Order details, items, amounts, payment status, and order history
c) Location Data
Foreground Location Collection: When a delivery is actively in progress (order status is "In Transit"), the App collects your precise GPS location (latitude and longitude) using your device's location services. This data is transmitted to our server approximately every 30 seconds so that administrators and customers can track delivery progress in real time.
Location is collected only while the App is in use or while the delivery foreground service is active (indicated by a persistent notification: "Delivery in progress — Tracking your delivery location"). Location collection stops automatically when the delivery is completed or when the order status changes from "In Transit."
We do not collect background location. The App does not track your location when there is no active delivery.
d) Camera & Photos
- Delivery proof photos captured at the time of delivery
- Photos of returned items when applicable
- Payment receipt images
Photos are uploaded to our server and associated with the respective order record.
e) Phone / Calls
The App uses phone call functionality to allow delivery personnel to call customers directly from the order screen. We do not record calls or collect call logs.
f) Device & Technical Information
- Device type, operating system version, and app version
- IP address and network information
- Firebase Cloud Messaging (FCM) token for push notifications
g) Notifications
The App sends push notifications for new order assignments, status updates, and delivery alerts. Notification permission is requested on Android 13 and above.
3. How We Use Your Information
| Data Type | Purpose |
|---|---|
| Account information | Authentication, identity verification, and role-based access |
| Location (GPS) | Real-time delivery tracking during active deliveries only; route optimization; assigning nearby orders |
| Camera / Photos | Proof of delivery, return-item documentation, and payment receipts |
| Phone | Enabling direct calls to customers for delivery coordination |
| Device / Technical | Push notifications, troubleshooting, app performance monitoring |
| Order data | Order fulfillment, payment processing, delivery history, and reporting |
We do not use information collected through the App to provide medical advice, diagnosis, treatment recommendations, or health assessments.
4. Data Sharing
We do not sell your personal data. Information may be shared only with:
- Authorized SBB Medicare staff — administrators and store managers who need access for order management and delivery coordination
- Service providers — cloud hosting, Firebase (notifications), and Google Maps (navigation intents) that support App functionality
- Legal authorities — only when required by applicable law, regulation, or valid legal process
Your real-time location during active deliveries is visible to SBB Medicare administrators for delivery monitoring purposes only.
5. Data Retention
- Location data: Real-time location coordinates are collected only during active deliveries (while the order is "In Transit"). Once the delivery is completed and the order status changes, location tracking stops immediately and no further location data is collected. Previously collected coordinates are retained on our server for operational reference only.
- Order and delivery records: Retained for business and legal compliance purposes for up to 3 years.
- Photos: Delivery proof and return-item photos are retained for up to 2 months after the order is completed, after which they are automatically deleted.
- Account data: Retained as long as your account is active. Upon account deletion request, data is removed within 30 days, except where retention is required by law.
6. Data Security
- All data transmission between the App and our server uses HTTPS/TLS encryption
- API requests are authenticated using Bearer tokens with automatic token refresh
- Location data is transmitted only over encrypted connections
- Access to user data on the server is restricted to authorized personnel only
7. Permissions Used
| Permission | Why It Is Needed |
|---|---|
| Precise Location (GPS) | To share your real-time delivery location with the server while an order is in transit |
| Approximate Location | Fallback when precise location is unavailable |
| Camera | To capture proof-of-delivery photos and return-item photos |
| Phone / Make Calls | To call customers directly from the order screen |
| Notifications | To receive new order alerts and delivery status updates |
| Foreground Service (Location) | To continue tracking your delivery location while the notification "Delivery in progress" is shown, even if you switch apps briefly |
All permissions are requested with a prominent in-app disclosure explaining what data is collected and why, before the system permission dialog is shown. You can revoke any permission at any time through your device's Settings.
8. Your Rights & Choices
- Revoke permissions: You can disable location, camera, phone, or notification permissions at any time via your device Settings. Note that disabling location will prevent delivery tracking functionality.
- Account deletion: You may request deletion of your account and associated data by contacting us at sbbmedicare@gmail.com. Deletion will be processed within 30 days.
- Data access: You may request a copy of your personal data held by us by contacting us at the email above.
9. Children's Privacy
The App is intended for use by authorized delivery personnel only and is not directed at children under 18. We do not knowingly collect personal information from children.
10. Third-Party Services
The App uses the following third-party services:
- Google Maps — for navigation to delivery addresses (subject to Google's Privacy Policy)
- Firebase Cloud Messaging — for push notifications (subject to Firebase Privacy Policy)
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the App after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
SBB Medicare
- Email: sbbmedicare@gmail.com
- Phone: 0877 666 7999
- Address: #14-2-144, T.P. Area, Tirupati, Andhra Pradesh 517501, India